Privacy Policy

Information We Collect

Personal and Contact Information

We collect personal information and contact information that you provide directly, such as your name, email address, phone number, username and password, and payment details. We may also collect any messages that you send. We may also collect information automatically through cookies, server logs, and other tracking technologies. This information is collected to register your account and accurately provide you with assistance when needed. By providing such information, you represent and warrant that you have obtained the proper consents, authorizations, and releases from individuals to the fullest extent required by applicable law before providing their health-related information to our services. Additionally, you are responsible for providing accurate and up-to-date personal information.

Payment Information

Upon purchase of such AATranscript services, we require you to provide our third-party payment vendor with accurate billing information, including your credit card number, expiration date, bank account information, billing address, any codes necessary and similar information. You authorize our third-party payment vendors to collect, process and store such information in accordance with their respective privacy policies.

Additional Information on Case Basis

If you utilize our services for worker's compensation related support, it will involve uploading and transmitting your company's provider information, financial information, clients' health information and other personal information related to the provision of services related to injuries and illnesses covered by workers' compensation through such services. Please note, we share information with our third-party clearinghouses for claims submission purposes only. Also, pursuant to workers' compensation rules and practice, we provide information to insurance carriers, applicant attorneys or defense attorneys when a written request is made.

Server Log Information

Our servers automatically maintain log files that record certain information each time a device accesses our services. These log files may include:

• Device information, including IP address and user agent (e.g., operating system and browser type/version)
• Pages visited and links clicked while using our services
• Activity on the services, including time spent, usage patterns, and performance metrics

We use this information to monitor and troubleshoot technical issues or errors, analyze traffic and usage trends and improve and optimize the overall user experience. All log data is handled securely to protect personal information.

How We Protect Such Information

At AATranscript we take the security and privacy of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures are aligned with industry standards and applicable laws.

While we strive to protect your information, no system is completely secure, and we cannot guarantee that information transmitted to us, including via email or online forms, will never be intercepted. Please exercise caution when sharing sensitive information through these channels.

Retention and Secure Handling

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, or as required by applicable law. Throughout its lifecycle, information is securely processed, stored, transmitted, deleted, or anonymized to reduce the risk of unauthorized access or misuse. Disposal of data follows recognized industry standards.

Monitoring and Compliance

We monitor our systems and enforce compliance with our privacy and security policies. Any suspected violations or unauthorized activities are promptly investigated, and appropriate corrective measures are taken. This may include access restrictions, policy updates, or legal action when necessary.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our services, analyze usage patterns, and improve functionality. Cookies are small text files stored on your device when you visit our website or use our services.

Types of Cookies We Use

1. Session Cookies

We use cookies and similar tracking technologies to enhance your experience on our services, analyze usage patterns, and improve functionality. Cookies are small text files stored on your device when you visit our website or use our services.

2. Persistent Cookies

Persistent cookies remain on your device for a set period or until you manually delete them.

These cookies allow us to remember your preferences, login information, and other settings across multiple visits. They also help us understand how you use our services, so we can improve performance and personalize your experience.

We use cookies to remember your login status and account preferences, analyze website traffic and usage patterns, improve website functionality and user experience, personalize content and provide relevant communications and assist in security, fraud detection, and site performance monitoring.

Managing Cookies

You can control or delete cookies using your browser settings. Please note that disabling certain cookies may affect the functionality of our services. For more information on managing cookies, visit your browser's help section or use the opt-out options provided in our services.

Disclosure to Public Authorities

We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.

Other Necessary Information

SMS Consent and Opt-Out

By providing your mobile number, you consent to receive SMS messages regarding updates and service notifications. This includes SMS messages for appointment notifications for clients, cancellation requests, account notifications and other necessary updates. Message and data rates may apply. You may opt out at any time by replying STOP. Your SMS consent is not shared with third parties or affiliates. Messages are sent in compliance with applicable laws, including the TCPA and CCPA. For further assistance, please contact us via email at admin@aatranscript.com.

Email Opt-Out Preferences

You may opt out at any time from the use of your personal information for direct marketing purposes by emailing admin@aatranscript.com or by clicking on the "Unsubscribe" link located on the bottom of any marketing email and following the instructions found on the page to which the link takes you. Please allow us a reasonable time to process your request. You cannot opt out of receiving transactional emails related to the Services.

California Residents

Pursuant to Section 1798.83 of the California Civil Code, California residents have the right to request information about the types of personal information that companies with which they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year. This includes the names and addresses of those third parties and examples of the types of products or services marketed.

To submit a request under Section 1798.83, California residents may contact us via:

Email: admin@aatranscript.com

Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information to third parties who intend to license or sell that information. To exercise this right, please contact us at admin@aatranscript.com with the subject line "Nevada: Opt out request", from the email address associated with your account.

Please note that we do not currently sell personal information as defined under Nevada Revised Statutes Chapter 603A.

Changes to Privacy Policy

This Privacy Policy is effective as of the last updated date stated at the bottom of this Privacy Policy. We may change this Privacy Policy from time to time with or without notice to you. By accessing the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the information collected is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.